Store Management

Vodafone M-PESA Agent Store Management

In order to keep providing an efficient service for your customers, you need to maintain healthy levels of both float and cash. One way of doing this is to deposit and withdraw cash at another agent. These functions are only available on a second M-PESA SIM that is available if required on request.
 
Business Cash Deposit
Only a Primary Assistant can deposit cash at another agent.First of all you need to identify another agent who is willing to take the cash deposit. The agent that will accept the cash deposit will receive commission from M-PESA in the same way they would do if a customer were making a cash deposit at the agent. Once this agent (the "Assisting Agent") has been identified, the Primary Assistant of the "Requesting Agent" must do the following:

• Visit the Assisting Agent, taking one of your own agent tills with you
• The Assisting Agent will choose 'Business Cash Deposit'from their handset menu, asking you as the Requesting Agent to provide them with the till number of the till you have brought with you and the amount of cash being deposited.
• Once the transaction is complete, both parties will receive a confirmation SMS with the same receipt numbers
• Fill in the relevant details in the Agent Log book
• The Assisting Agent will receive commission for performing this transaction, whereas you, as the Requesting Agent, will pay commission for this transaction.

 
Increasing your float after performing a Cash Deposit
Once you have deposited cash at an agent you will be able to move the value you have received into your float account by performing the following transaction:

• Select "Move Money"
• Then choose "From Working"
• Select "To Float"
• Then enter the amount of money to transfer
• Enter the Assistant ID (Asst ID on the handset)
• Type in your PIN

A message will then appear on the screen, displaying all the data that was entered and asking for confirmation. Please ensure that all the details are correct before proceeding. Once you are satisfied that all the details are correct, press OK.
 
Business Cash Withdrawal
Only a Primary Assistant can withdraw cash from another agent.First of all you need to identify another agent who is willing to perform a withdrawal. Once this agent (the "Assisting Agent") has been identified, the Primary Assistant of the "Requesting Agent" must do the following:
 
First move the value you would like to withdraw from your float account to your business account:

• Select "Move Money"
• Then choose "From Float"
• Select "To Working"
• Then enter the amount of money to transfer
• Enter the Assistant ID (Asst ID on the handset)
• Type in your PIN
• Record this transaction in your Agent Log book.

 
Then:

• Visit the Assisting Agent, taking one of your own agent tills with you
• As the Requesting Agent, you will need to initiate the transaction by performing the following:
  • From the menu, choose "Business Cash Withdrawal"
  • Enter the till number of the Servicing Agent's till
  • Enter the amount of cash you wish to withdraw
  • Enter your Assistant ID (Asst ID on the handset)
  • Enter your PIN
  • A message will then be displayed on the screen asking for confirmation. Please ensure that all the entered details are correct before proceeding.Once you are satisfied that all the details are correct, press OK.

Once the transaction is complete, both parties will receive a confirmation SMS with the same receipt numbers.

• The Assisting Agent then hands the required cash over to you.
• Fill in log book
• The Assisting Agent will receive commission for performing this transaction, whereas you, as the Requesting Agent, will pay commission for this transaction.