Agent Till

Vodafone M-PESA Agent Till

Agent Till: This is the handset that a Store Assistant uses to perform different transactions on M-PESA. The Agent Till is created by the M-PESA Operation Support team using the M-PESA web functionality.
 
Upon creation of an Agent Till, the store Primary Assistant will receive a Start Key on that till.
 
To activate an Agent Till [agent store primary assistant]

• Go to M-PESA menu using the handset menu functions
• Choose the "Activate" option
• Enter the 'Start Key', this must be the start key of the Primary Assistant that was received via SMS when the M-PESA Operations team activated the Primary Assistant
• Next, create a new PIN Number. This PIN number should not be revealed to anyone else as it is the key to the Agent account by the Primary Assistant.
• Confirm the new PIN number by entering it again
• Enter the date of birth of the Primary Assistant (ddmmyyyy). This must be the same as the date of birth that was provided to the M-PESA Operations team.
• You will receive an SMS confirming the activation of the Primary Till. This SMS will contain the 'Secret Word 'for the Primary Assistant account which you must remember as you will require it whenever you need assistance from M-PESA Customer Care representative. The Agent Till is now active

M-PESA Agent Till Number: A 5-digit number that is used to uniquely identify a till, i.e. the handset used in the store. This is the number that a customer will use when performing a cash withdrawal.