Customer Tariff

M-PESA services are charged as per published customer tariffs indicated below. Charges are deducted from the registered customer's M-PESA account. Charges are not deducted from the customer's prepaid or post-paid Vodacom account.

Click here to download M-Pesa Tariffs Document

All values quoted above in TSH inclusive of VAT.

Important: Transaction fees are automatically deducted from M-PESA accounts as indicated in tariff table above. Customers must not pay any fees in cash to M-PESA Agents.

Example

Registered M-PESA customer Musa Shirima needs to send Tsh 65,000 to his mother in Tanga. Mama Shirima (who is also a registered M-PESA customer) has no money in her M-PESA account.

Musa must have at least Tsh 67,000 in his M-PESA account. He sends Tsh 66,500 to his mother via M-PESA. Tsh 500 is deducted from Musa's M-PESA account as a 'Send Money to Registered Customer' transaction fee.

Mama Shirima is notified via SMS that she has received Tsh 66,500 from Musa. Mama Shirima's M-PESA account now has Tsh 66,500. Mama Shirima goes to an M-PESA agent in Tanga and withdraws Tsh 65,000. Tsh 1,500 is deducted from Mama Shirima's M-PESA account as a transaction fee for withdrawal by a registered customer.

The Tanga M-PESA Agent then gives Mama Shirima Tsh 65,000 in cash!

If Mama Shirima is an Unregistered Customer?

Musa must have at least Tsh 67,000 in his M-PESA account. He sends Tsh 65,000 to his mother via M-PESA. Tsh 2,000 is deducted from Musa's M-PESA account as a 'Send Money to Unregistered Customer' transaction fee. Mama Shirima is notified via SMS that Musa has sent her Tsh 65,000. Mama Shirima goes to an M-PESA agent in Tanga and withdraws Tsh 65,000 cash