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Welcome to Vodacom Customer Care. At Vodacom, we are committed to providing superior customer service to our esteemed customers. We have invested heavily on our network in order to ensure that our customers have access to high quality, up to date network technology and offer superior voice, SMS and data services.

Each day presents an opportunity for us to gain a better understanding of our customers and provide solutions that fit your personal and business needs. We understand your needs and desire for quality service and superior, quality customer experience that is why at Vodacom Customer Care, we are perfectly structured to achieve this objective. Obsessed with your needs as our valued customer, our people are innovation hungry each day giving you seamless products and services to choose from based on your personal needs and business requirements.

In order to serve you better, we are structured into four major departments that work together to ensure that we provide excellent solutions to you our customer in an effective and efficient way - Pamoja Daima.

We have two departments that interact directly with you our valued customer and these are;

General Call centre

• When you call us, you talk directly with our customer care agents who are qualified and professionally trained to attend to your queries. Our call centre is accessible by dialing 100 for Kiswahili service and 101 for English service.

 Trade Partners Help Desk

• This was designed to enable our trade partners interact with customer care agents work together as a team in offering solutions to your needs. Only registered trade partners can talk to our staff directly by dialing 165

Our two other departments work in the background to ensure you our valued customer is served better and they are;

Customer Information Centre

• Customer Information Centre (CIC) is second level support designed to attend to your queries which need follow up after you have spoken with our call centre agent. In a dynamic industry we are operating, CIC ensures all our customer care agents are well informed of new developments and issues that you, our customer, should know when you call us with specific queries.

Quality Assurance

• Quality Assurance work in the background to ensure that all our products and services are thoroughly tested so that we offer you the best in the market. We also ensure quality in our service through the work of this department and ensure customer care agents are professionally trained and qualify to serve you our esteemed and valued customer.

Three major pillars that inform our philosophy in Customer Care

• Satisfaction: provide relevant and appropriate solutions to our customers
• Retention: offer varied products and services that suit your needs
• Enhanced Customer Relationship: ensure quality in our products and services in order to foster good relationship with you our valued customer