Help and Support
HELP AND SUPPORT (A2)
CALL CENTRE
At Vodacom, we are customer obsessed therefore, we have
significantly invested in providing quality and superior customer
service. Our state of the art call centre is well equipped with
highly trained and skilled customer care agents to attend to all
your needs. We are structured in such a way that we cater for
different segments of stakeholders that interact with us on regular
basis.
REGULAR AND HIGH VALUE CUSTOMERS
To speak to our customer care agents, dial the following
numbers
- For FREE Kiswahili service dial 100
- For FREE English service dial 101
- We also have a chargeable number that is accessible by dialing
15366.
Customers can call our call centre for technical assistance on
the various products and services we offer.
TRADE PARTNERS
At Vodacom, we serve our customers with speed, simplicity and
trust. As such, we have a special number that is exclusively set
for our Trade Partners in order to give them customized, fast and
efficient service as they serve our customers. This is a free
number that is accessible by registered trade partners only.
The number to call us if you are our registered Trade Partner is
165
IVR NUMBERS
At Vodacom, we offer varied products and service to our esteemed
customers. The most common ones are M-PESA, Nipige tafu, Cheka
products, and Vodajamaa. We encourage you our valued customer to
dial the IVR numbers below in order to learn more about these
products/services before you can call us. We invested considerable
effort to ensure that your information needs are effectively
addressed. These are FREE numbers therefore, you will not be
charged when you call through.
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Product/Service
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Kiswahili
Numbers
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English Numbers
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M-PESA
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Kujua jinsi ya kununua muda wa maongezi, kulipia bili mbalimbali
kama LUKU, Kufahamu maeneo ya wakala wa M-Pesa piga 0763300008
BURE
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To purchase Air Time, Pay Bills like LUKU, M-Pesa Agents
locations etc. please call 0763300009 for FREE.
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CHEKA PRODUCTS
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Ili kufahamu jinsi ya kufurahia huduma kabambe za Cheka Time kwa
mfano Dakika za Cheka, SMS za Cheka na Cheka Intaneti Tafadhali
piga 0763300017 BURE.
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For info on how to enjoy Cheka Time like Cheka Minutes, Cheka
SMS and Cheka Internet, please call 0763300018 for FREE.
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NIPIGE TAFU
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Kufahamu jinsi ya kukopa muda wa maongezi, vigezo na masharti ya
Nipige Tafu Tafadhali piga 0764300002 BURE.
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To know how to request advance credit, terms and conditions
applies in Nipige Tafu promotion, please call 0764300003 for
FREE.
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DATA INFORMATION
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Kufahamu huduma mbalilmbali za Data kama vile vifurushi vya
data, Kadi za data na jinsi ya kujiunga na huduma ya intaneti
tafadhali piga 0763300004 BURE
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To know all Data products and services like Data Bundles, Data
Cards, Video Calls, Internet Configuration call 0763300005 for
FREE.
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TUZO INFORMATION
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Kupata maelezo juu ya huduma ya Tuzo Pointi; jinsi ya
kujikusanyia pointi, zawadi za Tuzo na jinsi ya kupata zawadi
Tafadhali piga 0753300006 BURE
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For information on Tuzo Point, How to accumulate points, Prizes
to be won and how to claim Tuzo rewards please call 0753300007 for
FREE.
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VODA INFORMATION
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Kupata maelekezo ya awali ya jinsi ya kutumia huduma za malipo
kabla tafadhali piga 0763300000 BURE
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If you are a new prepaid customer and you would like to know how
to use your Vodacom number, please call 0763300001 for FREE.
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VODAJAMAA
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Kufahamu jinsi ya kusajili, kubadili na kuangalia orodha ya
Vodajamaa wako, Tafadhali piga 0763300019 BURE.
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To know how to register, change or check your Vodajamaa list,
please calls 0763300010 for FREE.
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BALANCE CHECK
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Mpendwa mteja, ili kufahamu salio la muda wa maongezi katika
akaunti yako ya malipo kabla, Tafadhali piga 102 BURE
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Dear customer, to know your prepaid account balance, please
calls 103 for FREE.
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MY NUMBER SERVICE
Kupata maelezo ya jinsi ya
kuwafahamisha ndugu jamaa na marafiki juu ya namba yako mpya ya
Vodacom, Tafadhali piga 0763300002 BURE.
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