SMS Roamers Service FAQs
What is SMS Roamer
Service?
SMS Roamer is a new and exciting product from Vodacom which
allows Vodacom customers (both prepaid and postpaid) to roam only
on SMS (voice and data will be disabled)
Is SMS Roamer different from normal roaming;
Yes, with SMS Roamer you will only be allowed to send and
receive SMS.
Can SMS Roamer Service be used in any
country?
No, this service will only be applicable to the networks that
have roaming agreement with VTL
Is SMS Roamer a default service to
subscribers?
No, customer will have to activate the service
How to activate SMS Roamer Service?
- While in either VTL network or foreign network, customer will
SMS "SMSRoam On" to 15300 (free of charge)
When is the right time to activate SMS Roamer
service?
- Prepaid customers can activate either while at home network or
while in foreign network as shown on question above
- Post paid need to activate while at home network (before
leaving the country)
Upon successful activation of SMS Roamer Service,
will customer receive any response?
Yes, customer will receive the following confirmation SMS
response
"Your request to join SMS Roamer has been submitted and
activated. Thank you"
Note: Unsuccessful activation will be
identified by below SMS response
"Invalid request, please try again or contact Customer Care
at 100 / 101"
What are the advantages of using SMS Roamers
service?
- Cost effective
- Easy to remember what to pay
- Easy to keep communication contents as it is in form of
text.
What will be the charges per SMS while using SMS
Roamer service?
When customers successfully
activate SMS Roamer Service, can they be able to use voice and data
services?
No, while SMS Roamer service is active, then voice and data
services are disabled.
What if someone calls me when I'm on SMS
Roamer:
All calls to your number will be notified that your phone
is not reachable (as when you turn off your phone), however, if you
have MCN activated on your phone you will receive an SMS notifying
you of missed calls. So you will know who called you at what
time.
Will my SMS bundles apply:
No, no bundle will apply when SMS Roamer is activated
What about Kama Kawaida:
Kama Kawaida will also be eligible for SMS Roamer.
When customer is using SMS Roamer Service, will
they be charged for incoming SMSs?
No, incoming SMSs will be free of charges, charges will apply
when sending SMSs
Can a customer decide to unsubscribe from SMS
Roamer Service?
Yes, customer can unsubscribe by sending "SMSRoam Off" to
+25575X XXX XXX" (This SMS will be charged at the normal
international rates SMS)
Note: customer will also be able to call
Customer Care while roaming from another telephone on +25575X XXX
XXX to activate / deactivate the service. Applicable international
calling rates will apply.
Can prepaid customer enjoy SMS Roamer Service to
countries that VTL doesn't have prepaid roaming
agreement?
Yes, but roaming authorization must be done before leaving the
country if they are travelling to a country that VTL does not have
prepaid roaming arrangements.