Prepaid Data Bundle
1.
What is
pre-paid data bundle?
It is a Vodacom product that allows
pre-paid customers to purchase data bundles by first crediting
their normal IN account using current available voucher
denominations then converting Airtime from IN account into data
bundle in order to access WAP/Internet at lower prices per
MB.
2.
What are
benefits of pre-paid data bundle product?
-
It is cheaper; every Vodacom customer can afford so long as
his phone is compatible with the Internet/WAP services.
-
It promotes the general use of the data service thus
stimulate increase in revenue.
-
It makes data communication easier even if some one has got
no airtime balance in his IN account.
3.
How does a
customer purchase data bundle?
4.
How does a
customer check the balance of the data bundle?
Write a key word "BalanceData" (English) or "SalioData"
(Swahili) and send to 15300. Eventually customer will receive reply
message displaying the data volume balance purchased.
5.
Suppose a
customer want to purchase multiple/duplicate data bundle is it
possible?
No,
a customer cannot purchase another data bundle until he finishes
the existing bundle.
6.
If a customer
puts the wrong keyword when purchasing data bundle, is there any
possibility of purchasing the data bundle?
No,
the customer will not be able to purchase data bundle instead he
will receive error notification via SMS
7.
Is there any
possibility of transferring data bundle to another
subscriber?
No,
customer will not be able to transfer data bundle to another
subscriber.
8.
If a customer's
line is stolen and at the same time the line has the purchased data
bundle, will the data bundle still be safe after Sim
Swap?
Yes,
after Sim Swap procedure the customer's line will still have the
data bundle that he purchased before his line was
stolen.
9.
Can a customer
convert back the data bundle purchased into IN
balance?
No,
the customer can not make any conversion of the data bundle through
IN balance.
10.
Can a post paid
customer purchase pre-paid internet bundle?
No, post paid customer can not purchase the pre paid
internet bundles, they should directly claim the data bundle
through their account managers if they