CRDB Mobile Banking

 
 

CRDB Mobile Banking FAQs

  1. How do I access CRDB SIM Banking?
    In order to access CRDB SIM Banking, you need WAP/Internet access and a wireless device with an Internet connection. Simply you will received the CRDB SIM Banking URL -http://fe.crdb.com:8080 or http://196.45.158.16:8080 - into the inbox or browser service inbox of your Internet-enabled wireless device and then connect in using your CRDB SIM Banking PIN and Activation Code you supplied.

2. Which mobile devices are supported for CRDB SIM Banking?
 You can access CRDB SIM Banking from any Internet-enabled mobile phone (such as WAP phones), Gadget, PalmOne OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection.

3. How does CRDB SIM Banking handle Security?
CRDB SIM Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, Vodacom's Servers and IFM-MOBSRV's web servers is encrypted using the Secure Socket Layer (SSL) layer.

4. Does CRDB SIM BANKING charge a fee to use Mobile Banking?
Currently no, CRDB SIM Banking is free of charge for first six months. However, your phone service provider may charge you a fee for accessing the internet with your phone.

5.  What CRDB SIM BANKING Online services included?
CRDB SIM Banking includes the following Home Banking services:

  1. Account Summaries
  2. Account Transaction History
  3. Transfers
  4. Payments
  5. View Transactions Status
  6. View Transfers and  Payments Histories
  7. My Service
  8. Recent

6. What happens if I get locked out of CRDB SIM BANKING?
As with CRDB SIM BANKING Online, you must call our DABC to reset your PIN. Once your PIN is reset, you must first specify your new PIN on CRDB SIM BANKING Online via your Phone. Once your PIN is set up on your Phone, you may use your PIN to immediately connect to CRDB SIM BANKING Application.

7. Can I use CRDB SIM banking if I don't have a CRDB Account?
No. You must have an Account with CRDB BANK PLC.

8. I am able to download the application of CRDB SIM banking on my Pocket PC, but when I attempt to connect in I get an error message.
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
"Unable to establish secure connection"
Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"
To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD5 certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx
Download the needed file, and then synchronize your pocket PC.

9. How do I access CRDB SIM banking on my Palm?
First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access our Wireless Banking.

10. How do I access CRDB SIM banking on my RIM Blackberry Pager?
You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply apply for the service.

  1. Go to options/setting, advance, and check if the default browser is internet browser configuration.
  2. Then go back one step to TCP - on APN type internet, do not enter APN User and APN Password (leave blank).

11. Why am I unable to connect in using my Blackberry phone?
Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

12. When I attempt to go to CRDB SIM Banking, I get an error message.
You may get the message "Access Denied: Insecure SSL Request"
When clicking on More Info, you may also receive the following message:
"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."
If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

13. I keep getting locked out of my account when I try and connect in on my mobile phone. Why doesn't it accept my connect-in information?
Using your mobile phone to enter PIN .data takes a little practice. PIN is four digits; make sure you are entering your PIN exactly as it is set up. If your Phone is more modern, you may need to use your phone's shift key to change the default from Alpha to number. In addition, some phones require extra shift key presses to enter numbers instead of letters

14. How do I know if my phone is web-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone's main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

15. Why am I unable to connect to the server using my phone?
Make sure you defined the preferred Access Point Name (APN)

16 How to join the service?

  1.  
    1. Customer shall visit CRDB Bank branch for filling in application form
    2. Upon approval, branches sends the authorized forms to HQ
    3. Head Quarters creates and activates
    4. Head Quarters sends two messages to customers; PIN and activation code and the link to download the application.
 
 
 
 
 
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